Privacy Policy

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Darjeeling Walks respects the privacy of its users and is committed to protect it in all respects. With a view to offer enriching internet experience to its users, Darjeeling Walks offers a vast repository of content and a variety of services. You may read ‘About Us’ to know more about Darjeeling Walks.   The information about the user as collected by Darjeeling Walks is: Information supplied by users and Registration data:  When you register on the Site/Website, Application, and for the Service, we ask that you provide basic contact information such as your name, sex, age, address, pin code, contact number, occupation, interests, email address, etc. Once you are registered and your profile is created, we may also collect additional information about you, such as a profile picture, if you choose to provide it. This information will be used solely for the purpose of enhancing the user’s experience on the website and will not be shared with third parties without the user’s explicit consent.  When you register using your other accounts like Facebook, Twitter, Gmail, etc. we shall retrieve Information from such accounts to continue to interact with you and to continue providing the Services. The information collected includes the user ID associated with your account (for example, your Google Account ID) and the profile picture used in that account. Since our Application is based on location data, when it is installed, and maybe intermittently, it may prompt users to select location permissions, depending on the type of device.  Subscription or paid service data: When you choose any subscription or paid service, we or our payment gateway provider may collect your purchase, address or billing information, including your credit card number and expiration date etc. However, when you order using an in-app purchase option, the same are handled by such platform providers. The subscriptions or paid Services may be on auto renewal mode unless cancelled. If at any point you do not wish to auto-renew your subscription, you may cancel your subscription before the end of the subscription term.   Voluntary information: We may collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with us.   Information automatically tracked while navigation (Information): To improve the responsiveness of the sites for our users, we may use “cookies”, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user’s individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Newsletter). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process that we do not control.   Our web servers automatically collect limited information about your computer’s connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data – such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.    LINKS TO THIRD PARTY SITES  Darjeeling Walks may include links to other websites. Such sites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can tell where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the site you are visiting. That policy may differ from ours. If you can’t find the privacy policy of any of these sites via a link from the site’s homepage, you should contact the site directly for more information.   INFORMATION FOR AD-SERVERS  When we present information to our advertisers — to help them understand our audience and confirm the value of advertising on our websites or Applications — it is usually in the form of aggregated statistics on traffic to various pages / content within our websites or Applications. We use third-party advertising companies to serve ads when you visit our websites or Applications. These companies may use information (not including your name, address, email address or telephone number or other personally identifiable information) about your visits to this and other websites or applications, in order to provide advertisements about goods and services of interest to you. We do not provide any personally identifiable information to third party websites / advertisers / ad servers without your consent.   INFORMATION USE BY THE COMPANY  The Information as supplied by the users enables us to improve the Services and provide you the most user-friendly experience. In some cases / provision of certain service(s) or utility(ies), we may require your contact address as well. All required information is service dependent and the Company may use the above said user Information to, maintain, protect, and improve the Services (including advertising on the “Application”) and for developing new services. We may also use your email address or other personally identifiable information to send commercial or marketing messages without your consent [with an option to subscribe / unsubscribe (where feasible)]. We may, however, use your email address without further consent for non marketing or administrative purposes (such as notifying you of major changes, for customer service purposes, billing, etc.).   Any personally identifiable information provided by you will not be considered as sensitive if it is freely available and / or accessible in the public domain like any comments, messages, blogs, scribbles available on social platforms like facebook, twitter etc. Any posted / uploaded / conveyed / communicated by users on the public sections of the “Application” becomes published content and is not considered personally identifiable information subject to this Privacy Policy.   In case you choose to decline to submit personally identifiable information on the Application, we may not be able to provide certain services on the Application to you. We will make reasonable efforts to notify you of the same at the time of opening your account. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal information. When you register with the Application or Services, we contact you from time to time about updates of your personal information to provide the users such features that we believe may benefit / interest you.   ACCESSING AND UPDATING PERSONAL INFORMATION  When you use the Services Site (or any of its subsites), we make good faith efforts to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardise the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may remain in our backup systems.   INFORMATION SECURITY  We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data. All information gathered on Darjeeling Walks is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.   We use third-party advertising companies to serve ads when you visit or use our website, mobile application or services. These companies may use information (not including your name, address, email address or telephone number) about your visits or use to particular websites, mobile applications or services, in order to provide advertisements about goods and services of interest to you.   UPDATES/CHANGES  However the Internet is an ever evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. If at any time you believe that Darjeeling Walks or its users / members have not adhered to these principles, please notify us by e-mail at booking@darjeelingwalks.in and we will use all commercially reasonable efforts to promptly determine and correct the problem.   ACCEPTANCE OF PRIVACY POLICY  By using Darjeeling Walks' sites and services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy statement, your only remedy is to discontinue use of Darjeeling Walks sites. We reserve the right to modify this Privacy Policy at any time.

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Privacy Policy Summary for Darjeeling Walks

Darjeeling Walks is dedicated to safeguarding the privacy of its users. Below is an overview of how user information is collected, used, and protected.

1. Information Collection:
   
   • Registration Data: Users must provide basic information (name, age, contact details, interests) when registering on the platform. If users link external accounts (e.g., Facebook, Gmail), additional data like user ID and profile picture may be collected. The platform may also request location data.
   • Subscription Data: For paid services, payment details like credit card numbers may be collected, processed by third-party gateways, and stored according to their terms.
   • Voluntary Information: Information may be collected from surveys, feedback, or email preferences.
   • Automatically Tracked Data: Cookies and IP addresses are collected for site navigation, performance, and tailored content.

1. Third-Party Links: Darjeeling Walks may link to other websites whose privacy policies are outside the platform’s control.
2. Ad-Serving: Third-party advertising companies may use non-personally identifiable information to serve ads relevant to users.
3. Information Usage: The collected data is used to enhance services, deliver content, and communicate updates or promotions (with an unsubscribe option). It may also be used for internal improvements and customer service.
4. Data Access and Updates: Users can access and update their information. However, certain data may be retained as required by law.
5. Data Security: Security measures, such as encryption and firewalls, are in place to protect user information. However, no system is fully secure, and users should be aware of risks related to data transmission over the internet.
6. Policy Updates: Darjeeling Walks may update this policy as needed. Users will be notified of changes.
7. Acceptance: By using Darjeeling Walks services, users agree to the terms of this Privacy Policy. Users who do not agree are advised to discontinue using the platform.

For any concerns, users can contact Darjeeling Walks at booking@darjeelingwalks.in.